SHIPPING & RETURNS
Our shop accepts payment by Visa, Mastercard, American Express, Paypal and bank wire. You are not required to have a Paypal account to purchase from this store.
Free shipping worldwide on all bags. Your treasures will arrive 14-30 days / 3 - 8 business days after payment is cleared, depending on which shipping service you have selected. You will get them by Cambodia Post Parcel Service. If you would like to purchase more than 3 baskets, drop us an email on firstname.lastname@example.org. We can organise international, trackable courier services for you at the going rate. We can also ship larger wholesale/institutional orders with a reputable freight forwarder.
Please keep in mind that international shipments might be held up by customs. We cannot be held responsible for this delay. Additional import duties, taxes, and charges are not included in the item price or shipping cost.
RETURNS & EXCHANGE
All the baskets are handmade. That means that sometimes the shapes and colours are slightly different then you see on the pictures. We believe that’s part of their charm. We ensure the baskets are made with the best quality. But if something really isn’t right, please do contact us within 7 business days to return or exchange your item(s). We will do our best to resolve it. After 7 business days the sale becomes final. Always check your order upon arrival. If you'd like to return your purchase, we'll gladly refund the price of your items or exchange once we receive it in the same condition we shipped it.
Shipping and return shipping is the responsibility of the buyer and is non-refundable.
You can return it to:
Ka-Lai Chan - MANAVA
Phone: +855 11 6400 77
PO Box 93385
Post office Siem Reap
Please remember to put our phone number on the package: the ladies at the Post Office will call us when it arrives.